I’m not very computer savvy, so I want to ask some specific directions. Once I get into the disk management screen (list of disks and a few other things), I then am supposed to have a screen that mimics the unlabeled step 5, which has 'Programs (1) Files (708) installsvrmig medctrro medctrro cmd cmd cmd etc. The hard drive capacity of the G-DRIVE ev RaW - 4Tb of 4TB is bigger than average when compared to most other external hard drives. It is in the biggest 29% of all external hard drives when ranked by this feature. I do not get this screen when I type cmd into the command prompt window. Instead I get a black screen like in step 6, which reads 'C: Users Jenny rather than C: Window system32>diskpart. Obviously I’m doing something wrong from the beginning. What do I need to do to fix this, so I can continue reformatting this external hard drive? This seems to be a real trap for the uninitiated. I should say that I never do find the “computer” place. Instead, I fnd PC, which I right click, then left click management, then select disk management. Tht is when I do not get the screen depicted with the 'Programs cmd files etc' So now I’m at the C: Users Jenny ratherthan the C: Window system32> prompt Please help me. They are the same, but each version of Windows has changed the wording of the processes slightly. In your case since you are on Windows 10 they renamed Computer to This PC. Once you get to the Command Prompt type in ‘diskpart’ and hit enter. That will take you to the Diskpart application, your computer might ask if you are sure you want to make changes. Click Continue when prompted and you can then use the diskpart commands. After you have found which Disk # the drive was from the Disk Management screen you then type in ‘select disk x’ where x is the disk #. After you have it selected you then type ‘clean’. Once that is completed you can close the Command Prompt windows and continue the process in Disk Management of initializing and formatting the drive. If you are having issues you can call in to our support toll free at: (888) 426-5214 Powered by, best viewed with JavaScript enabled.
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March 2019
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